Privacy Policy

ByteAegis – a division of Viacom

Effective Date: [Insert Date]

1. Introduction

ByteAegis – a division of Viacom (“ByteAegis,” “we,” “our,” or “us”) provides IT solutions, consulting services, infrastructure engineering, hosting, and related technology services. We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage with our services, visit our website, or interact with us in any capacity.

2. Information We Collect

2.1 Information You Provide to Us

• Name, email address, phone number, and business contact details
• Account credentials for systems you authorize us to access
• Billing and payment information
• Support tickets, logs, and communications
• Project‑related documentation or technical data you share with us

2.2 Information Collected Automatically

• IP address and device identifiers
• Browser type, operating system, and access timestamps
• Usage analytics and interaction data
• Diagnostic logs generated by systems we manage on your behalf

2.3 Information from Third Parties

• Cloud service providers
• Domain registrars and hosting platforms
• Authentication services (e.g., Microsoft 365, Google Workspace)
• Partners or vendors involved in delivering your solution

3. How We Use Your Information

• Provide, maintain, and improve our IT and consulting services
• Diagnose and resolve technical issues
• Manage hosting, infrastructure, and security operations
• Communicate with you regarding projects, updates, or support
• Process payments and manage billing
• Comply with legal, regulatory, and security obligations
• Enhance user experience and optimize service performance

We do not sell personal information.

4. How We Share Information

4.1 Service Providers

We may share information with trusted vendors who assist with:

• Cloud hosting
• Email and communication services
• Payment processing
• Security monitoring
• Software tools used in project delivery

4.2 Legal and Compliance

We may disclose information if required to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Protect the rights, safety, or property of ByteAegis, our clients, or the public

4.3 Business Operations

If ByteAegis undergoes restructuring, acquisition, or integration within Viacom corporate operations, information may be transferred as part of that process.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Network and firewall protections
• Regular security audits and monitoring
• Least‑privilege access practices

While we take strong measures, no system is completely immune to risk. We work proactively to minimize exposure and respond quickly to incidents.

6. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Maintain accurate business records

You may request deletion of certain data, subject to legal and operational constraints.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the information we hold about you
• Request corrections or updates
• Request deletion of your data
• Restrict or object to certain processing
• Request a copy of your data in portable format

To exercise these rights, contact us using the information below.

8. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Improve site performance
• Understand visitor behavior
• Enhance user experience

You can control cookie settings through your browser.

9. Third‑Party Links

Our website or services may contain links to third‑party sites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing information.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

ByteAegis – a division of Viacom

Email: [Insert Contact Email]

Phone: [Insert Phone Number]

Website: [Insert Website URL]